Production Process

FAQ

FREQUENTLY ASKED QUESTIONS

R&D and Design

Who are the personnel in your R&D department? What qualifications do they have?

Now the company has 2 Designers, 2 Proofing Engineers, 3 Quality Inspectors, and more than 50 Production Workers. Most of them have worked in this industry for more than 3-5 years.

What is the R&D idea of your company's products?

Create interaction between people and pets, release tension in the process of sharing.
Especially Fur You.

What is the design principle of your product?

Let pets stay close to nature and relax while playing.

Can your products carry the customer's LOGO?

Our products do not have a logo, and we can accept samples and OEM processing from customers.

How often does your company's products update?

Every three to six months, and then would send to our customers first to keep ahead of the new trend.

How are your products made up? What are the specific materials?

Depends on the detailed product, please contact Customer Service for details.

Does your company charge mold fees? how many? Can it be returned? How to return it?

Will charge for customized molds, mold fees will be refunded after a certain big quantity is made.

Engineering

What certifications has your company passed?

Our products are qualified for exporting level and pass many vital certification test as below:

2.Which customers' factory inspections have your company passed?

Purchasing

What is your company's procurement system?

Purchasing experts in specific fields make purchases. For example, for fabric-made products, we have fabric buyer from the well-known fabric center of the world -- Keqiao, China which allows us to make pet clothes and pet beds at better price than average. For plastic-made products, there are professional buyers in Taizhou, China which makes sure we directly cooperate with right qualified factories.

What are your company's suppliers?

For some aspects of items including pet clothes, pet beds, pet carriers, we produce. And at the same time, we’re collecting, choosing and infiltrating into many factories with good quality and reputation.

What is the standard of your company's suppliers?

Stable quality, professionalism and credibility.

Production

What is your company's production process?

Order--Procurement--Production--Sample--Testing agencies to detect customer requirements indicators--Sample Confirmed--Mass Production--Qualified after the manual quality inspection--Through three quality inspection in assembly line--Qualified, and then packing.

How long does your company's normal product lead time take?

About 30 days, depending on the stock situation of the product, the quantity of orders and the production schedule of raw materials.

Do your products have a MOQ? If so, what is the MOQ?

Depends on different products.
For items in stock, the MOQ can even be 1 piece.
For items in production, the MOQ will also depend on the different items.

What is the total production capacity of your company?

We’ve been producing at least ten 1*40 containers to different customers per month.

How large is your company? What is the annual output value?

Office space 300m2, pet supplies production standard workshop 1000m2, storage and delivery center 800m2. With advanced production equipment, enough product storage and quick delivery supply chain, we aim to provide fast and efficient delivery services.
Annual output value is reaching to 10 million U.S. dollars.

Quality control

What equipment does your company have?

There are 8 production lines and 18 production equipment.

What is your company's quality process?

Order--Procurement--Production--Sample--Testing agencies to detect customer requirements indicators--Sample Confirmed--Mass Production--Qualified after the manual quality inspection--Through three quality inspection in assembly line--Qualified, and then packing.

What quality problems have you experienced before? How was it improved to solve this problem?

Different customers have different requirements on quality , when the quality is not up to customers’ demands, we will deal with and keep communicating with customers until it gets done, and issue a test report for the reference.

Are your products traceable? If so, how is it implemented?

Our orders are recorded during the production process, and the customers usually send the product reference codes directly when they want to place same orders again. After reconfirming with the customer, the order can be arranged for production.

What is the yield rate of your company's products? How is it achieved?

Ratio of qualified product is around 95%, because we have professional QCs to conduct multiple re-inspections on the assembly lines, and take out unqualified products.

What is your company's QC standard?

Qualified QCs would be able to perform testing according to the standards of different countries and have their own principles to guarantee quality.